Northwire Weblog

Job Description

Build and maintain relationship with customer s by conducting a variety of quality checks and other follow-up (QPEs, FRQIs, Customer Account Calls, Surveys, etc) to ensure customer satisfaction and that Northwire is providing prompt and accurate service so as to promote customer loyalty and support Northwire’s Customers for Life philosophy.

Essential duties and responsibilities of the job:

• • Field all incoming customer phone calls (along with other Customer Care team members)
• • Assist with account management on those customer accounts that will only be called on internally
• • Process pricing update requests, customer orders for new and existing cable products and customer claims/returns
• • Field customer order inquiries (order status, shipment status)
• • Coordinate quote requests with Cable Design Technology group and design revisions for customers
• • Direct calls for technical assistance to appropriate colleague in the Cable Design Technology group
• • Present and sell company capabilities, products and services to current (or potential) customers over the phone
• • Conduct customer data maintenance in CRM (ensure accurate records/information)
• • Identify/coordinate the resolution of customer complaints / concerns / problems immediately that are uncovered during calls. Utilizing CRM, Ensure that the problems are followed through to customer’s satisfaction
• • Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals
• • Communicate new customer opportunities, special developments, information, or feedback gathered through follow-up activity to appropriate employees

Educational and Experience Requirements :

• • High School Diploma


• • 1-4 years Customer Service Experience required

How to Apply:

Forward resume with job reference to: Danielle Nelson; Northwire; 800-468-1516 or 715-294-2121 humanresources@northwire.com

Download our Job Application

Northwire Benefits:

Northwire produces quality, custom wire and cable products. The key to our success is meeting customer needs through problem-solving, solution-oriented engineering. This is how we keep growing when other companies are laying off.

Give us a call and earn a living where the standard of living is high.

Our Employees Enjoy:

1. COMPETITIVE WAGES
2. SECURITY & A CHANCE FOR ADVANCEMENT - No layoff company
3. MONTHLY INCENTIVE COMPENSATION - Based on company performance
4. GREAT BENEFITS - Company contributions to Health Savings Accounts, medical insurance, long term disability & 401(k) plan
5. EXCELLENT WORKING CONDITIONS – Air conditioned Production floor and floor to ceiling windows
6. EMPLOYEE DEVELOPMENT- including professional training, tuition reimbursement, and health fairs.

Equal Opportunity Employer

Dear Northwire Customer,

The new copper base effective 8/16/08 is $3.62/lb. The copper base price has dropped $0.375.

Ted Beach
Director of Sales
Northwire, Inc.

Dear Northwire Customer,

The new copper base effective 8/1/08 is $3.995/lb. The copper base price has dropped $0.005.

Ted Beach
Director of Sales
Northwire, Inc.

Job Description

Set up, operate and maintain plastic extrusion equipment working as a team member in a production cell.

Essential duties and responsibilities of the job:

• • Utilize computer to view production schedules, access material location and record production.


• • Accurately set up and run equipment per provided documentation.


• • Observe process and correct errors to decrease scrap and down time.


• • Inspect production being produced according to SOPs and/or Control Plan.


• • Accurately label finished product and ensure it is taken to next stage in production or proper storage/shipment location.


• • Make recommendations for process improvement.


• • Record daily production in computer.


• • Perform preventative maintenance.

Educational and Experience Requirements :

• • 2-4 years manufacturing experience


• • Technical degree preferred


• • Completion of Extrusion Technology Certificate required. Northwire pays for this on-the-job-training and classroom for qualified students.

How to Apply:

Forward resume with job reference to: Danielle Nelson; Northwire; 800-468-1516 or 715-294-2121 humanresources@northwire.com

Download our Job Application

Northwire Benefits:

Northwire produces quality, custom wire and cable products. The key to our success is meeting customer needs through problem-solving, solution-oriented engineering. This is how we keep growing when other companies are laying off.

Give us a call and earn a living where the standard of living is high.

Our Employees Enjoy:

1. COMPETITIVE WAGES
2. SECURITY & A CHANCE FOR ADVANCEMENT - No layoff company
3. MONTHLY INCENTIVE COMPENSATION - Based on company performance
4. GREAT BENEFITS - Company contributions to Health Savings Accounts, medical insurance, long term disability & 401(k) plan
5. EXCELLENT WORKING CONDITIONS – Air conditioned Production floor and floor to ceiling windows
6. EMPLOYEE DEVELOPMENT- including professional training, tuition reimbursement, and health fairs.

Equal Opportunity Employer

Job Description

Taking insulating conductors and twisting them together to form a cable working as a team member in a production cell.

Essential duties and responsibilities of the job:

• • Utilize computer to view production schedules, specifications, routings, and record production


• • Assemble die, spreader plates, and reels of conductors, insulating materials, etc. needed for production


• • Load reels on payoffs using proper equipment


• • Pull “inners” (cable/wire) through cabling pulley system and dies.


• • Inspect product being produced according to SOPs and/or Control Plans.


• • Accurately label finished product and insure it is taken to the next stage in production or proper storage/shipment location.


• • Tie-off and label cable splices and completed reels


• • Record daily production in computer


• • Make recommendations for process improvement.


• • Perform preventative maintenance on equipment.

Educational and Experience Requirements:

• • 1-2 years manufacturing experience


• • Technical degree preferred


• • Completion of Cabling Technology Certificate required. Northwire pays for this on-the-job-training and classroom for qualified students.

How to Apply:

Forward resume with job reference to: Danielle Nelson; Northwire; 800-468-1516 or 715-294-2121 humanresources@northwire.com

Download our Job Application

Northwire Benefits:

Northwire produces quality, custom wire and cable products. The key to our success is meeting customer needs through problem-solving, solution-oriented engineering. This is how we keep growing when other companies are laying off.

Give us a call and earn a living where the standard of living is high.

Our Employees Enjoy:

1. COMPETITIVE WAGES
2. SECURITY & A CHANCE FOR ADVANCEMENT - No layoff company
3. MONTHLY INCENTIVE COMPENSATION - Based on company performance
4. GREAT BENEFITS - Company contributions to Health Savings Accounts, medical insurance, long term disability & 401(k) plan
5. EXCELLENT WORKING CONDITIONS – Air conditioned Production floor and floor to ceiling windows
6. EMPLOYEE DEVELOPMENT- including professional training, tuition reimbursement, and health fairs.

Equal Opportunity Employer